So far, in fiscal year 2013, PBGC has surveyed around 10,000 folks, but what does it mean?
When PBGC comes into someone's life, it may be at a time when everything is broken. Customers have lost jobs, insurance, promise of a comfortable retirement. Death, disease, and disability may bring these trials to a crisis. While the Corporation can't solve every customer's every problem, it can provide compassionate and responsive service to those who may feel cheated, abused, or simply discarded by the trusted employer who terminated a promised pension.
PBGC can and does measure how many benefit determinations we send out and how fast we issue benefit estimates, which is just part of the story. We won't know about our success in providing information through online sources and by delivering checks, until we hear from the person on the other end. Was it on time by your definition? Was it what you needed? Did we help you understand?
When you tell us the truth, you reveal the opportunities for a process that flows well and makes sense, a graphic that makes a complicated matter clear, a few words that provide assurance and restore a little bit of faith in humanity.
PBGC welcomes your feedback, your questions, and especially your ideas on how we can all work together to make those moments of beauty a more frequent reality for you the customer.