Skip to main content

About PBGC

PBGC Blog: Retirement Matters

Line chart: ACSI Index. Retiree Results from 2009 to 2013: 89, 87, 90, 89 and 90. Federal Government Aggregate from 2009 to 2012: 69, 65, 67 and 68.PBGC's FY2013 Annual Report, released Friday, provides a detailed summary of our year — both successes and areas for improvement.

The 125-page review of the agency covers the period beginning Oct. 1, 2012 and ending Sept. 30, 2013.

PBGC's deficit increased to about $36 billion in FY2013, up from about $34 billion last year.

Opening with messages from PBGC Board Chair, Secretary of Labor, Thomas E. Perez and PBGC Director Josh Gotbaum, the report examines ways to improve the agency's financial health and highlights our great scores in customer service.

Retirees receiving benefits continue to rate PBGC as one of the best in government for its commitment to customer service. The agency ranks in the top 3 percent in a survey measuring 154 categories of customer responsiveness. Retirees gave PBGC a score of 90 on the American Customer Satisfaction Index (ACSI), more than 20 points above the government average. A score of 80 or higher is considered excellent, whether for a government agency or a private business.

Aside from our distinguished customer service, the report also discusses three overarching goals:

  • Preserve plans and protect pensioners
  • Pay pension benefits on time and accurately, and
  • Maintain high standards of stewardship and accountability

Since you're a Retirement Matters subscriber, you've been kept abreast of PBGC news as it happens. This report can give you further insight on the year in review at PBGC.

See the full FY2013 Annual Report (PDF).

Photo: Academy President-Elect Tom Terry, PBGc CEO Josh Gotbaum, Academy President Cecil Bykerk

Academy President-Elect Tom Terry, PBGC Director Josh Gotbaum, Academy President Cecil Bykerk
Source: American Academy of Actuaries

PBGC Director Josh Gotbaum addressed the American Academy of Actuaries board last week. He applauded the academy's discussion paper, "Risky Business: Living Longer Without Income for Life," and encouraged the group to continue its lifetime income initiative. Gotbaum also discussed PBGC's efforts promoting sound retirement systems, and provided several ideas for how Congress, the public, and employers could each do their part to make sufficient lifetime income a reality.

In August, an analysis by the academy supported the methods used by PBGC to calculate the agency's financial position. "The Pension Committee of the American Academy of Actuaries believes the methods and assumptions used by the PBGC produce a reasonable representation of the PBGC's current obligation and deficit," the group said.

Editor's note: Portions of this blog post were reprinted from This Week with permission from the American Academy of Actuaries.

Photo: PBGC Director, Joshua GotbaumShould the government shutdown, PBGC will stay open for business. All of us at PBGC—federal employees and contractors—will remain on the job. We will continue to pay benefits to the retirees who depend on us, to do our other work, and to honor our obligations.

This is not new. PBGC stayed open throughout the government shutdowns in 1995-96. That's because PBGC is different from most government agencies: Our funds are paid for by insurance premiums and plan assets, not taxpayer dollars.

As always, PBGC regards it as especially important to continue to do our work well, diligently, and with the dedication America's workers and retirees deserve.

The Wall Street Journal CFO Network Annual Meeting 2013 wrapped up last month. PBGC Director Josh Gotbaum participated in an interview session titled "The Great American Pension Crisis: Funding Past Promises and Future Retirement."

In his interview with Gabriella Stern, Deputy Managing Editor, WSJ Digital Network, Director Gotbaum focused on how U.S. companies will tackle mounting pension obligations in the coming years.

Dallas Salisbury, President and CEO, Employee Benefit Research Institute, also offered perspectives.

Take a look at the Dow Jones video recording of the interview. NOTE: The video may take a minute or two to fully load.

Did you catch Director Josh Gotbaum's interview on C-SPAN? In case you missed it, we've got the details.

Josh spoke with Bob Litan, director of research at Bloomberg Government, about PBGC's efforts to safeguard the pensions of millions of Americans. Another trending topic Director Gotbaum spoke about: multiemployer pension plans and PBGC's multiemployer program.

Then, the conversation gained added insights from panelists Earl Pomeroy, Cary Franklin, Norman Stein, and Randy DeFrehn. 

Together, the panelists and Director Gotbaum talked about the need for pension reform.

Check out Director Gotbaum's remarks on C-SPAN.

PBGC Retirees ACSI Scores: 89 in 2008. 88 in 2009. 87 in 2010. 90 in 2011. 89 in 2012. Federal Goverment Aggregate: 69 in 2008. 69 in 2009. 65 in 2012. 67 in 2011.

PBGC's FY2012 Annual Report, released today, gives insight on the work we've been doing here at the agency. The roughly 120 page report covers the period that ended September 30, 2012.

The report kicks off with messages from the PBGC Board Chair, Hilda L. Solis and PBGC Director Josh Gotbaum, and highlights our great scores in customer service.

Retirees who rely on PBGC for their pension benefits rate the agency as one of the best in government.

We received a score of 89 on the American Customer Satisfaction Index (ACSI). That's more than 20 points above the government average (a score of 80 or higher is considered excellent, whether for a government agency or a private business).  For retirees, the ease of applying for benefits and the reliability of monthly payments are of high importance, and they gave us high ratings in both categories. 

Aside from our stand out customer service, the report also features:

    • Our efforts to Preserve Pensions at American Airlines and other companies
    • Our Insurance Programs
    • Our approach on curbing PBGC's Deficit