PBGC Website Policies and Procedures
The Pension Benefit Guaranty Corporation (PBGC) has developed this page to describe its compliance with the Office of Management and Budget Policies for Federal Public Web Sites. To learn more about PBGC, visit About PBGC.
One goal of PBGC is to communicate effectively with our customers and stakeholders. Another goal is to enable customers and stakeholders to interact electronically with PBGC to the greatest extent possible, whether to complete transactions or review information on PBGC's Web site.
We ask for your full support of these standards, and we welcome your comments and suggestions. These policies and procedures page will evolve as needed to address new and emerging technologies. Please send comments to firstname.lastname@example.org.
- Commenting Policy
- Communicating with PBGC
- Information Quality
- Linking Policies
- Outage Notifications
- Records Management
- Security and Privacy
In compliance with Section 508 of the Rehabilitation Act, PBGC is committed to providing access to its Web pages to all people-disabled or not-seeking information about PBGC. According to its policies for accessibility, the agency shall take appropriate steps to ensure effective communication with applicants, participants, personnel of other Federal entities, and members of the public.
If you use assistive technology (such as a Braille reader, a screen reader, or TTY) and the format of any material on this Web site interferes with your ability to access information, please contact the PBGC Webmaster at email@example.com or 202-326-4343. To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the Web address of the requested material, and your contact information. Users who need accessibility assistance can also contact us by phone through the Federal Information Relay Service at 1-800-400-7242 for TTY/Voice communication.
We welcome your comments and hope that our conversations here will be polite. You are responsible for the content of your comments.
PBGC encourages the free expression of ideas on its social media sites. However, comments will be deleted or not posted if they contain any of the following:
- violent, obscene, profane, hateful, or racist comments
- comments that threaten or harm the reputation of any person or organization
- advertisements or solicitations of any kind
- comments that suggest or encourage illegal activity
- off-topic posts or repetitive posts that are copied and pasted
- personal information including, but not limited to, email addresses, telephone numbers, mailing addresses, or other personal identifiers
In short: be nice and add to the discussion. If you continually violate this policy, we may limit your ability to comment in the future. If you have any questions or comments about this policy, please email us at firstname.lastname@example.org.
Web Site Inquiries
Inquiries and feedback about this Web site can be directed to the PBGC Webmaster. Every effort will be made to respond to your e-mail in a timely manner. Problems with content, technology, or data can also be directed to the Webmaster .
Worker or Retiree
Workers and retirees can call PBGC Customer Contact Center at 1-800-400-7242 from 8 a.m. to 7 p.m. Eastern Time, Monday - Friday (except Federal holidays).
Plan Sponsor/Plan Administrator/Plan Practitioner
Plan practitioners can call the PBGC Practitioner Contact Center at 1-800-736-2444 from 8 a.m. to 5 p.m. Eastern Time, Monday - Friday (except Federal holidays)
Small businesses interested in contracting opportunities with the Pension Benefit Guaranty Corporation can visit PBGC's Procurement Opportunities webpage.
PBGC's Contact Us page lists the main PBGC mailing address and further contact information for a number of audiences.
The Pension Benefit Guaranty Corporation is required under the Freedom of Information Act (FOIA) to disclose records requested in writing by any person, unless the records or parts of the records are protected by any of nine exemptions in the law. The Department of Justice offers the full text of the Freedom of Information Act.
No FEAR Act
For summary statistical data about equal employment opportunity complaints filed with the agency and written notification of "whistleblower" rights and protections as required by the No Fear Act of 2002, visit the Pension Benefit Guaranty Corporation's No FEAR Act Data Web site.
Some materials on this site have been contributed by private individuals, companies, or organizations and include a copyright notice. To use these copyrighted materials, the user must contact the copyright owner and obtain the appropriate permission required under U.S. copyright law. Aside from the copyrighted materials, the remaining materials on the PBGC Web site are in the public domain. PBGC requests that it be acknowledged as the source in any use of the publicly-available materials from the PBGC Web site.
Links may be made to the PBGC Web site from personal and organizational Web pages. PBGC requests that users link to the PBGC Web site rather than downloading materials from the PBGC site to another Web server so that viewers always will have access to the most up-to-date information.
PBGC materials shall not be used to state or to imply the endorsement of PBGC or any PBGC employee or contractor of a commercial product, service, or activity. Similarly, PBGC materials shall not be used in any manner that might mislead the public.
PBGC is committed to providing quality information on its Web site. PBGC complies with its own Information Quality Guidelines to ensure and maximize the quality, utility, objectivity, and integrity of the information it disseminates to members of the public.
This Web site contains hyperlinks to information created and maintained by other public and private organizations. Where these links exist, they add value to the site by providing visitors with additional information about topics and eliminating duplicate content.
PBGC does not control or guarantee the accuracy, relevance, timeliness, or completeness of information on Web sites linked to from PBGC.gov. Links to particular items in hypertext are not intended as endorsements of any views expressed, products or services offered on outside sites, or the organizations sponsoring those sites. Requests to add links or inquiries about linking criteria should be directed to the PBGC Webmaster.
PBGC will make every effort to inform Web site visitors of upcoming outages to PBGC.gov or any of the applications available through PBGC.gov, including e-4010, missing participant search, trusteed plan search, MyPBA, and MyPAA. Outage notifications regarding MyPBA will be located in the "Special Announcements" section of the Workers and Retirees page, as well on the MyPBA login page. Outage notifications regarding MyPAA will be located in the "What's New" section of the Practitioners page, as well as the MyPAA login page. Outage notifications regarding PBGC.gov or any of the applications located on PBGC.gov will be located in the "News and Highlights" section or elsewhere as appropriate. PBGC will provide as much information as possible about the outage, including expected duration and estimated return to service.
Most photographs on PBGC.gov are in the public domain and may be used. Please include any credits that appear alongside the photograph; where no credits are listed, please credit the Pension Benefit Guaranty Corporation.
High-resolution photos may be obtained from the Communications and Public Affairs Department at 202-326-4343.
Any photos on this site that are restricted will include a copyright notice or be electronically protected from downloading. It is the user's responsibility to contact copyright owners and obtain the written permission required under U.S. copyright law before using these materials.
PBGC manages Web site records in accordance with federal policies and NARA guidance related to web records.
The PBGC Web site includes a search box on every page. The search function permits the searching of all PBGC content, displays search results in order of relevancy to search criteria, and provides quick response times. Advanced search options are offered, along with the option to search databases of opinion letters or of Appeals Board decisions. In addition, PBGC provides a separate search for missing participants.
This system is made available by an agency of the United States Government and is in accordance with PBGC's Disclaimer in reference to documents available on this server.
Reference herein to any specific commercial product, process, or service by trade name, trademark, manufacturer, or otherwise, does not necessarily constitute or imply its endorsement, recommendation, or favoring by the United States Government or any agency thereof. The views and opinions of originators expressed herein do not necessarily state or reflect those of the United States Government or any agency thereof.
We reserve the right to make all decisions in regard to what material is added to the PBGC Web site, including the right to reject submissions.