Federal Holiday Observance
In observance of the federal holiday, the Customer Contact Center closes at 7:00 p.m. on Monday, December 23, and will reopen Thursday, December 26, from 8:00 a.m. – 7:00 p.m. Eastern Time.
PBI, Inc. and State Street Bank/Fiserv Data Breaches
Visit Data incidents for more information.
Speech and Hearing Impaired
If you are deaf or hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.
MyPBA: My Pension Benefit Access
Our secure online service allows you to update your contact information, apply for pension benefits, or perform other self-service options.
Call: 1-800-400-7242
PBGC Customer Contact Center hours are 8:00 a.m. to 7:00 p.m. Eastern Time, Monday – Friday (except federal holidays).
If you are deaf or hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.
International callers on mobile phones call 1-800-400-7242. If calling from a landline, please call 202-326-4000, and press “0” for a Customer Service Representative.
To help us serve you best, please have the following information available when you call:
- Your full Social Security Number.
- Your plan's name or number, which can be found in the upper right corner of correspondence from PBGC.
Emailing PBGC: Protect Your Personal Information
To help our customers communicate with us during this time of high call volume and tax-related requests, we’ve created a way for you to email us completed forms and requests without calling the 1-800 number.
Fax: 202-229-4047
When faxing include your full name, customer ID, or the last four digits of your social security number at the top of each document, along with your request. Please allow four to six weeks for PBGC to respond to your request.
Mailing Address
PBGC
PO Box 151750
Alexandria, VA 22315-1750
Include your full name, customer ID, or the last four digits of your Social Security number at the top of each document, along with your request. Please allow four to six weeks for PBGC to respond to your request.
Experiencing an Unresolved Service Issue with PBGC?
If you have repeatedly called or written to PBGC and have not received a response, please contact the PBGC Problem Resolution Officer for Participants.
Workers, Retirees, & Beneficiaries in Multiemployer Plans
A multiemployer plan is created through a collective bargaining agreement between employers and a union. The employers are usually in the same or related industries, such as transportation, construction, mining, and hospitality. If you are in a private-sector multiemployer plan and have a question for PBGC, contact us:
Call: 202-229-6047
International callers on mobile phones call 1-800-400-7242. If calling from a landline, please call 202-326-4000, and press “0” for a Customer Service Representative.
Please include the full name of the multiemployer plan when contacting us.
Call: 1-800-736-2444
If you are deaf or hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.
PBGC Practitioner Contact Center hours are 8:00 a.m. to 5:00 p.m. Eastern Monday – Friday (except federal holidays).
Call: 202-229-4223
If you are deaf or hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.
Fax: 202-229-4224
For media inquiries, please contact Public Affairs:
Call: 202-229-4343
If you are deaf or hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.
Fax: 202-229-4344
OPEA hours are 9:00 a.m. to 5:00 p.m. Eastern Time, Monday – Friday (except federal holidays).